Assistance Solutions | 40+ Products for Insurers & Brokers

Our Solutions

Road & Vehicle, Home & Property, Medical & Wellness, Safety & Security, Legal & Financial, Concierge & Lifestyle, Digital & Claims Technology everything we do is designed to be there when it matters most.

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Road and Vehicle

From a flat tyre at midnight to a cross-border breakdown, we keep you moving, safely.

On the road when you need us most.

Flat battery, flat tyre, fuel delivery, lockout assistance and urgent message relay - one call connects you to help, anywhere in South Africa, around the clock.

Jump start for flat battery (battery replacement for member's account)

Tyre change assistance - member must have a spare tyre available

Fuel assistance - up to 5 litres per incident

Keys locked in vehicle - locksmith dispatched

Transmission of urgent messages

Available 24/7/365 within South Africa only

Note: Service not available where vehicle is not roadworthy

When the car can't move, we do the rest.

Whether it's a mechanical failure or an accident, we'll arrange towing to the nearest repairer, dealer or panel beater - plus courtesy transport and accommodation if you're stranded away from home.

Mechanical and electrical breakdown towing to nearest repairer

Accident damage towing to nearest panel beater

Courtesy transport to a nominated destination for occupants

Hotel accommodation arranged if breakdown is outside home area and results in overnight delay

Car rental arranged where breakdown is outside place of residence

Vehicle repatriation - car rental or flight to collect repaired vehicle

Cross-border access service available (all costs for member's account)

Big vehicles, same commitment.

Specialised roadside and breakdown assistance for heavy commercial vehicles - including patrol assistance, towing, security guard deployment and driver transport

Patrol assistance: jump start, tyre change, up to 20L fuel, urgent messages

Locksmith dispatch if keys are locked in vehicle

Towing to nearest repairer for mechanical or electrical breakdown

Accident towing covered up to insurer policy limits

Roadside and stock security guard (armed or unarmed) dispatched to scene

Taxi arranged to transport driver to their destination

Available within South Africa only; vehicle must be roadworthy

Adventures covered, bumps and all.

Towing, storage and accommodation assistance for caravans and trailers - so an unexpected breakdown doesn't end your trip.

Tow-in for mechanical breakdown or accident damage

Hotel accommodation arranged if breakdown results in overnight delay away from home

Cover applies in South Africa, Botswana, Lesotho, Malawi, Mozambique, Namibia, Swaziland and Zimbabwe

Cover not applicable if vehicle towing the caravan is not licensed to the regular driver

Driver must be sober and vehicle must be roadworthy to qualify

Two wheels covered, full stop.

Dedicated roadside assistance for motorcycles - towing, battery and tyre help, locksmith, accommodation and repatriation, all on two wheels.

Flat battery: tow to nearest franchised dealer

Flat tyre: tow to nearest tyre fitment centre

Fuel assistance

Keys locked in compartment: locksmith dispatched; tow arranged if unable to open

Tow-in for mechanical, electrical and accident damage

Hotel accommodation if breakdown is outside home area and results in overnight delay

Courtesy transport to nominated destination

Car rental and motorcycle repatriation available

Cross-border access service available

Expert support after the accident, not just during it.

Two specialist programmes: Accident Expert RAF connects road accident victims to private medical care and manages the Road Accident Fund claim process. Accident Expert COID ensures employer compliance and full case management for workplace injuries.

RAF: 24/7 access to private emergency medical treatment after a road accident

RAF: Hospital admission, surgery and rehabilitation managed end-to-end

RAF: All medical costs paid by the Road Accident Fund directly to service providers — no contingency fees

RAF: Compensation covers medical costs, income loss, loss of quality of life and funeral costs

RAF: Full claims administration, legal assistance and professional process management

COID: Employer compliance with Compensation for Occupational Injuries and Diseases Act

COID: End-to-end workplace injury and disease claims management

COID: Rehabilitation and re-skilling support for injured employees

COID: Reporting to Compensation Fund, RMA or FEM on behalf of employer

Emergency support for cyclists, on and off the road.

Emergency roadside assistance, medical response and transportation for cyclists - including an intelligent panic button and emergency contact notification.

Emergency medical transportation to nearest medical facility

Security roadside assistance within South Africa (call-out and first hour covered)

Emergency contact notification in event of an incident

24/7 access via Intelligent Panic Button (USSD speed dial)

Assistance available on best-effort basis where member is accessible by road

Registration required - member must submit contact details in advance

One button. Every emergency.

A low-cost USSD panic solution compatible with all cell phones - giving instant 24/7 access to the Global Choices emergency call centre from any mobile, no smartphone required.

Works on all cell phones via USSD - no data or app required

Register once, then assign any speed dial number as your panic button

In an emergency, press the number - Global Choices calls back immediately

Crisis manager stays on the line until the situation is resolved

Connects to the full suite of emergency support services

Suitable for both personal and commercial policies

Wrong fuel in the tank? We've got it covered.

If your vehicle is damaged by an attendant putting in the wrong fuel, or by an accident on the forecourt during refuelling - we arrange towing, transport, car rental and more to get you back on the road.

Covers damage from incorrect fuel dispensed by an attendant while refuelling at a participating fuel station

Also covers accidental forecourt damage during the refuelling process that leaves your vehicle broken down or unable to start

Tow-in to the nearest approved dealership (if under warranty), repairer or panel beater - mechanical or electrical breakdown covered up to R1,585 (40km round trip); amounts above R1,585 for the client's account

Round-trip distance applies, not radius; no second tows are covered

Courtesy transport for up to two occupants to a nominated destination within 100km of home or work

Car rental up to 48 hours where the breakdown occurs away from home

Vehicle repatriation up to R500 towards 24-hour Group-B car hire or a flight to collect your vehicle after repairs

Annual limit: 6 incidents per fuel station per year (6 tows, 6 x 48-hour car hires, 6 courtesy transports, 6 repatriations)

Excludes vehicles over 3,500kg; vehicle must be roadworthy; South Africa only; prior authorisation required

Home and Property

From a burst pipe at midnight to a geyser on a Sunday - we protect your space so you can protect what's in it.

Emergency home repairs, covered.

An electrician, plumber, locksmith or glazier dispatched to your nominated address in the event of a home emergency - call-out fee and first hour of labour covered.

Electrical: distribution boards, circuits, geyser connections, wiring faults, power failures

Plumbing: burst pipes, blocked drains, geyser problems

Locksmith: keys broken/lost for main entrance, child locked inside

Glazier: broken glass creating a security risk

Emergency services notification: police, fire brigade, ambulance or security on request

Limit: call-out fee and first hour of labour - parts and materials for member's account

Maintenance-related issues are not covered

Emergency repairs for your business premises.

The same trusted emergency repair service as Home Assist - extended to your office or commercial premises. Electrician, plumber, locksmith and glazier on call, 24/7.

Electrical, plumbing, locksmith and glazier emergencies covered

One nominated business address

Emergency services notification available on request

Limit: call-out fee and first hour of labour - parts and materials for member's account

Maintenance-related issues are not covered

Beyond emergencies - full home care.

A broader maintenance solution covering electrical, plumbing, motor, appliances, electronics and a range of home services including tree felling, DSTV installation, carpet cleaning and more.

Electrical: faulty lights, plugs, circuits, power failures, distribution boards, geyser connections

Plumbing: water leaks, tap washers, toilet leaks, burst pipes, blocked drains

Motor: electric gate motors, garage door motors, pool and Jacuzzi motors

Appliances: microwave, stove, fridge, freezer, washing machine, tumble dryer, dishwasher

Electronics: TV, Hi-Fi, DVD, VCR

Additional services: tree felling, beekeepers, DSTV/TV installation, handyman, locksmith, rubble removal, carpet/upholstery cleaning, fumigating, gutter cleaning, window washing, energy savings consultation

General exclusions apply - see policy schedule for full details

Fast, compliant geyser claims from first call to final fix.

End-to-end geyser claims management from first notification to certificate of compliance - with a service provider appointed within 30 minutes and remote digital assessment where applicable.

24/7 claims acceptance and management - no office-hour restrictions

Remote real-time damage assessment via digital inspection tools

Triage to determine repair under warranty or full replacement

Service provider appointed within 30 minutes of claim registration

BEE-compliant, approved national service provider network

All work carried out in line with applicable regulations and insurer standards

Full documentation submitted to insurer on completion: COC, invoice, supporting docs

Post-service follow-up call to confirm member satisfaction

Find the leak before it becomes a flood.

We cover the fair and reasonable cost of tracing a water, gas or oil leak from any fixed domestic source - plus necessary repairs to floors, walls and ceilings caused by the leak detection process.

Covers tracing of water, gas or oil leaks from fixed domestic sources

Includes necessary repairs to floors, walls and ceilings resulting from the tracing process

First sign of leakage must have occurred after the policy start date

Cost of repairing the actual leak is not included in this cover

Fast fire response, from first call to recovery.

A comprehensive fire and medical emergency response service - private first response in Gauteng, nationwide public response case management, medical dispatch, armed security, temporary accommodation and trauma counselling.

Private first response for single residential stands in Gauteng metro areas (expansion underway)

Public first response with nationwide case management for other areas

Response within 60 seconds (day) / 90 seconds (night) after call is logged

Fire response units arrive within 9–15 minutes from time of call

Medical emergency response: response vehicle dispatched, lifesaving support, transfer to nearest facility

Security response: 24/7 armed response via app or assist line

House fire victim assist: insurance documentation support, security guard for 24 hours

Temporary accommodation contribution for significant property damage

Temporary storage cost contribution for member's belongings

Trauma counselling available post-incident

App and WhatsApp Fire Button with GPS location and service provider live tracking

Medical and Wellness

From emergency response to preventative wellness - we're in your corner before, during and after a health event.

Medical support from the first call.

24/7 access to medical professionals for advice, emergency coordination, transportation, inter-hospital transfers and repatriation - wherever you are in South Africa.

Medical advice and information hotline: paramedics, nurses and doctors available 24/7

Emergency medical advice and crisis guidance hotline

Referral to crisis lines: bereavement, HIV and suicide counselling

Referral to nearest medical practitioners and facilities

Emergency medical response: response vehicle dispatched to scene, lifesaving support provided

Medical transportation to nearest capable facility

Inter-hospital transfer if treatment must continue at alternate facility

Medical repatriation to hometown once stabilised

Escorted return of minors if parent/guardian is hospitalised

Compassionate visits: transport for a close relative if member hospitalised for 5+ consecutive days

Available within South Africa only

Admission secured, stress removed.

Global Choices places a guarantee of payment to stabilise a patient as an out-patient - covering tests, scans and minor procedures so admission is never delayed by financial concerns.

Guarantee of payment placed on behalf of the client

Covers stabilisation as an out-patient: tests, scans and minor procedures

Once patient is admitted as an in-patient, costs revert to client's account

Confidential, immediate support within the 72-hour window.

A 24-hour HIV protection service providing confidential testing, treatment and counselling within the critical 72-hour window period following a potential exposure event.

24-hour access to trauma counsellors - telephonic and PTSD counselling

Three HIV-related trauma consultations with a specialist (GP, nurse or trauma counsellor)

Three HIV blood tests: immediately after incident, at 6 weeks, and at 3 months

Access to STD-preventative medication

Access to anti-retroviral or 28-day post-prophylactic therapy

Access to the morning-after pill

Note: Pre-existing conditions related to this product are not covered

Proactive care for mind, body and relationships.

Access to a network of occupational therapists 24/7 - addressing health, wellbeing, productivity and relationships before they become bigger problems.

Telephonic access to occupational therapists 24 hours a day

Addresses mental health, physical wellbeing, work performance and family/social relationships

Early intervention reduces risk of illness and medical aid utilisation

Supports improved workplace productivity and reduced absenteeism

Covers member, spouse and all children under 21

Can be bundled to suit individuals, businesses and communities

World-class expertise, from wherever you are.

Access to MediGuide's global network of leading medical centres for a remote review of any diagnosis or treatment plan - giving members confidence that they're on the right path.

Remote second opinion review of any diagnosis or treatment plan

MediGuide suggests three world-leading medical centres based on member's medical history

Benefits: early and accurate diagnosis, cutting-edge treatment protocols, optimised diagnostic approach

Empowers well-informed choices about health and treatment alternatives

Not available for: no diagnosis, no physician evaluation in past year, acute/life-threatening conditions requiring immediate intervention, conditions requiring in-person evaluation

Because your pets are family too.

Emergency pet care, accident and illness cover, digital medical records, legacy care and a 24-hour vet referral line - comprehensive support for your furry companions and the people who love them.

Dedicated 24-hour emergency assistance and vet referral line

Emergency pet transport to 24-hour vet hospital

24-hour emergency virtual vet advice platform

Access via dedicated app with emergency panic button and WhatsApp channel

25% discount on pet medical aid emergency kit

Digital medical record holder for each pet

ICE Pet Support: temporary emergency care if owner is hospitalised

Lost pet support platform service

Health and pet care advice and education platform

Pet care supplement and product discounts (25%)

Legacy care: transport to vet, cremation, pet memory book, trauma counselling for owners

Maximum 4 claims per policy per year per household; 30-day waiting period applies

20% excess on all claims; claims must be submitted within 60 days of treatment

Safety and Security

When the unthinkable happens, we're the first call - and we stay until it's resolved.

Immediate crisis support after a hi-jacking or home invasion.

A 24-hour crisis management service that steps in the moment crime strikes - replacing stolen essentials, securing your home, and guiding you through the aftermath.

Stolen cell phone: pre-RICA'd phone with prepaid airtime provided

Stolen vehicle: 48-hour Group B car hire arranged

Stolen credit card: cash contribution provided

Keys stolen in hi-jacking: locksmith dispatched to change locks

Hi-jacking or home invasion: security guard placed at property for 24 hours

Stolen/lost ID, passport or driver's licence: Home Affairs application forms provided

Investigation services to identify perpetrators and recover possessions

Home invasion: hotel accommodation arranged

Crisis management for businesses after a crime incident.

Immediate telephonic advice, investigation assistance, employee support, vehicle replacement, trauma counselling and lock replacement - all within 24 hours of a workplace crime.

Immediate telephonic advice via Crime Hotline after workplace crime

Investigation assistance at premises within 24 hours — police dockets, witness statements, affidavits

Business identity theft: Identity Guard appointed to assist

Crime Assist box dispatched: pre-RICA'd mobile phone, airtime, We Care App, ID/passport application links and cash contribution

Replacement vehicle for 72 hours to maintain business continuity

Trauma counselling arranged for affected employees

24-hour rescue and guaranteed hospital admission for any employee injured in a crime incident

Replacement of keys, locks and remotes stolen in the incident

Specialised protection for farms and rural properties.

A 24-hour crisis management service for hi-jackings, home invasions and farm attacks - with medical response, security, vehicle and phone replacement, locksmith, and trauma support.

Emergency medical response vehicle dispatched to scene - member and up to 3 staff covered

Guaranteed private hospital admission in event of a farm attack

Pre-RICA'd cell phone with airtime provided if phone stolen/damaged - covers member and up to 3 staff

Suitable replacement vehicle for 48 hours if vehicle hi-jacked (farming vehicles excluded)

Pre-loaded debit card if credit card stolen or damaged

Locksmith dispatched if keys stolen or damaged

Security guard placed at residence for 6 x 12-hour shifts (72 hours) post-invasion

Trauma counselling available

Staff members must be added to policy at inception

Support for the shock that follows.

Telephonic and face-to-face trauma counselling, 24/7 emergency call centre access, and referrals to specialised mediators and attorneys - for any traumatic event, from assault to accident.

Access to trauma counselling and related services post-traumatic event

Telephonic trauma counselling for any traumatic incident or assault

24-hour emergency call centre access, 365 days a year

Follow-up personal, face-to-face counselling can be arranged

Referrals to specialised mediators or attorneys within 24 hours through direct network

One tap. Armed response. Immediate.

Advanced location and dispatch technology that instantly connects individuals, families, businesses and fleets to private vetted armed responders - faster than traditional emergency services, anywhere in South Africa.

24/7 nationwide coverage anytime, anywhere

Instant activation via Global Guardian app

Smart automated dispatch: system locates and sends nearest responder instantly

Private vetted security professionals - faster than traditional emergency services

Live GPS tracking of responder's location in real time

Dedicated case manager stays on the line until member is safe

Covers individuals, families, businesses and fleets

Traditional response vs Global Guardian: manual dispatch vs automated; limited vs national coverage; no tracking vs real-time GPS

Legal and Financial

Expert legal access and financial guidance - from a 30-minute consultation to full litigation support.

Legal support from a free consultation to full representation.

Five tiers of legal assistance - from a free 30-minute consultation and standard legal documents (Bronze) to 15 hours of attorney time covering contracts, litigation, labour matters and more (Diamond).

Bronze: free 30-minute consultation + free standard legal documents (wills, lease, employment contracts etc.)

Silver: 3 hours of attorney time - summons drafting up to R80,000 claim; contract review up to 30 pages

Gold: 6 hours - summons drafting up to R150,000 claim; contract review up to 80 pages

Platinum: 10 hours - same scope as Gold with extended time allocation

Diamond: 15 hours - same scope as Gold/Platinum with maximum time allocation

All tiers include: POPIA/PAIA compliance docs, antenuptial agreements, shareholder agreements, company registration, legal opinions, soft debt collection, unopposed divorce, CCMA representation (Gauteng), criminal proceedings support

Travelling time not deducted from available hours within Gauteng

Police bail excluded (SAPS rarely grants it; inclusion depletes coverage quickly)

Financial clarity when it matters.

Expert guidance on understanding your credit report, building a realistic budget, and exploring whether debt review is the right option - one consultation per year, including your spouse.

Credit report drawn and clearly explained, including all listings

Personalised and practical budgeting assistance

Consultation to assess suitability for debt review or alternative approaches

One consultation per year, including spouse

One report. One payment. Done.

Monthly traffic fine report across 250+ municipalities, with a single online payment portal to settle outstanding fines - and savings of up to 20% on fines over R300.

Monthly report covering all 9 provinces and 250+ municipalities

Interactive report: select which fines to settle

Single online payment: credit/debit card or EFT

Global Choices settles fines and provides proof of payment

Save up to 20% on fines over R300

Auto-activated - first report within 5 business days

Bail posted on your behalf, 24/7.

If a member is arrested for a minor offence, Global Choices posts bail of up to R2,000 on their behalf - 24 hours a day, preventing unnecessary incarceration.

Bail of up to R2,000 posted on member's behalf

Available 24/7/365

Full administrative and legal support for the bail process only

Member remains subject to full force of law for any alleged offence

Concierge and Lifestyle

Going beyond assistance - adding comfort, dignity and care to everyday moments.

You and your car, home safely.

A driver is dispatched with a second team member to drive you home in your own vehicle so you and your car arrive safely, no matter the hour.

Two professional drivers dispatched - one drives your car, one follows

Available within 50km radius of major city centres across South Africa

Each incident capped at R535 - costs above this for client's account

Pre-bookings and ad hoc requests accepted (90-minute max delay for ad hoc)

Public holiday bookings must be made before 17:00 the day before

Insured vehicle must be comprehensively insured

Insured must be present; trips cannot be transferred

Professional airport transfers, door to door.

A professional, licensed driver takes you to and from the airport - available in major city centres across South Africa, for the insured and their direct family.

Professional drivers with public driver's permit, phone and uniform

Available within 50km of major city centres nationwide

Book via call centre 48 hours before flight

Flight change: 3-hour notice period required (subject to availability)

Service available to insured and direct family only

Ad hoc requests accommodated on best-effort basis (90-minute max delay)

Global Choices not liable for loss of personal items or missed flights due to traffic or natural events

Taxi & Convenient Drive Service

Two flexible transport services: a Taxi Service for point-to-point trips within a 50km radius, and a Convenient Drive Service using Home Drive's vehicles for errands, airport transfers, school pickups and more.

Taxi Service: point A to B safely, 50km radius from pick-up

Convenient Drive: Home Drive vehicles available for meetings, airport transfers, dealer pick-ups, school runs

Up to 3 additional passengers at no extra cost (Convenient Drive)

Ad hoc requests on best-effort basis - 90-minute max delay

Pre-booking highly recommended, especially for public holidays

15-minute pick-up window; trip cancelled if not met

Transport after treatment, so recovery comes first.

A professional driver collects you from a trauma or medical treatment session and brings you home safely - when you're not in a state to drive yourself.

Transport from trauma or treatment session to place of residence

Transport from medical facility post-treatment to home

Professional, licensed drivers - English-speaking, uniformed

Each incident capped at R535

Available within 50km of major city centres

15-minute window at pick-up point; trip cancelled if not met

Compassionate support when it matters most.

Practical assistance for bereaved families - from locating the deceased and repatriation within South Africa, to referrals for undertakers, pathologists, and counselling services.

Location of the deceased

Repatriation of mortal remains to place of burial within South Africa - at no extra cost

Referral to a pathologist if an autopsy is required

Referral to a reputable undertaker

Advice on applying for death certificate and border-crossing documentation

Referral to counselling services for support

Funeral concierge: transport for bereaved family to and from the burial

Available for main member, spouse and children

A tribute as unique as the life lived.

Beautiful, personalised printed and digital tribute products - designed and delivered by Global Choices to celebrate your loved one's life with dignity and warmth. Gold, Silver and Bronze packages available.

Digital invitation and funeral notice

Chapel screen display

A1 life portrait

Personalised coffin cover

Scented candles

Fridge magnets and bookmarks

Memoriam cards and tissue packs

Order of service booklets

Themed to suit the personality of the departed

Gold, Silver and Bronze packages available - from design to production and delivery

Digital & Claims Technology Category Banner

Digital and Claims Technology

The technology that powers everything - seamless, smart and always available.

Always on. Always available.

The Global Choices Assist App gives insurers and policyholders a branded, always-available digital platform -with emergency panic button, geo-location, live chat and 24-hour total care functionality.

Pre-populated member data for immediate identification in an emergency

Geo-location to pinpoint exact member location during an incident

Emergency panic button with instant call centre connection

Live chat function with trained case managers

24-hour total care function

Seamless connection between policyholder and Global Choices in emergency situations

Insurtech-driven: designed to improve efficiency and response times

All your assistance services, in one chat.

Global Choices' full suite of emergency and claims services - accessible via WhatsApp. Panic, claims, policy view, FNOL, status updates, endorsements and more, all in one familiar platform.

Panic button via WhatsApp

Access to all assistance services

Policy view and schedule download

Claim FNOL and full claim submission

Claim status and updates

Endorsement requests

Bi-directional WhatsApp communication

Confirmation of cover

GPS signal for precise location in emergency

Service provider live tracking

Claims submitted anywhere, anytime.

A powerful online portal that allows policyholders to submit, manage and track claims online - from any device, with a streamlined process that routes each claim to the right department automatically.

Online claim submission from any device, anywhere and anytime

Hassle-free claims process from start to finish

Each claim automatically routed to the appropriate department based on claim type

Improves claims process efficiency and customer experience

Seamless connection between policyholder and Global Choices

Visual assessments in real time.

Instant live video streaming for insurers, underwriters and brokers - enabling real-time visual damage assessment, faster emergency resolution, and digitally time-stamped, geo-tagged records for claims.

Easy-to-use live video streaming solution for emergency assessments

Vital facts captured with time, date and geolocation labels

Supports: roadside and accident assist, home emergency, medical, crime/security, legal and trauma services

24-hour claim support: FNOL digital report, fast-track claims (geysers and windscreens), self-service claims management

Live video and virtual site inspections

Branded assistance and claims application available

Vehicle pre-inspections supported

Direct geyser claim access for brokers.

A secure cloud-based broker portal for submitting and managing geyser claims on behalf of clients - with real-time insurer tracking, email notifications and direct integration with the TIAL policy platform.

Secure cloud-based platform accessible via browser on laptop or PC

Search for client by mobile number or policy number

Lodge geyser claims on behalf of client directly from the portal

Auto-communication via email to broker and policyholder on claim submission

Auto-registration on TIAL policy platform

Claim passed to Global Choices for validation, service provider selection, dispatch and case management

Currently limited to geyser claims

Accessibility Statement

Assist Line: 0860 300 303

sales@globalchoices.co.za

Block B Ground Floor, 204 Rivonia Road

Morningside, Sandton, 2057